That is what is called 'economics' something obvious that management has no clue about. More hand pays and payouts the more players will go there that will offset those payouts. Less payouts especially hand pays also means less revenue over the long term as folks will not return. Entering this casino from the front is the same as walking into the smoke from the Canadian wildfires.

All other casinos it is an automatic upgrade. Once you qualify for the highest Tier card, they just place you on a so called 'list' and state they will review your account at the end of the month. Very little comps no matter how much you spend. They don't give out free rooms anymore by mailings. Sketchy people wandering the floor watching you and checking machines. Restaurants are terrible, long wait for food, food is bad quality and expensive. The new room was for the Asian community to have their own section. During the expansion and completion, the place has gotten worse. Don't believe the ole it is all 'chance and luck' that the casino will state. There were hand pays every few minutes before Bally's bought the place, not anymore and being a slot technician, the odds of payouts can be set usually in a control room that all casinos have.